I was cruising through Instagram hashtags recently and stumbled across this:
So…
Like…
This is not the first tack/equipment item that has confused me recently (there was also the KEP helmet that looked like a unicorn shat on it and the ear bonnet made out of lace that just ended up looking like you put your underwear on your horse’s head) but this one probably has me the most stumped. Someone explain.
You know what’s great about spending the weekend hanging out in the Luxe EQ mobile trailer? Everything. Literally everything.
Ok so technically I was working, not hanging out (I’m used to work not being horse related, so in my world this does not register on the scale of what equals “work” even though it was actually work and I was dead tired by the end of the weekend). I love horse stuff… setting it up, telling people about it, helping them find something they love, selling it, playing with it… horse stuff is the best. Especially when it’s all the pretty things.
I drove down to Houston on Friday after Normal Work to help get the racks and stuff set up, then was on my own for Saturday and Sunday. Quinn got to come along too, and I gotta say – he is a PRO tack shop dog. He really missed his true calling. It was impossible for people to not stop and pet him.
Saturday was pretty busy, between a fairly constant flow of customers, getting everything set up the way I wanted, sorting all the stuff on racks and shelves by size, etc.
On Sunday I had a little bit more free time in between customers, so I made it my mission to pull out and take pictures of all my favorite things, and try on some helmets. I cannot resist. I was really impressed with the Kasks, they have some awesome features including a magnetized chin strap closure and a “cradle” on the back for a more customized fit.
And of course the badass Samshield XJ, which fit me pretty perfectly. Too bad I only have one head and therefore cannot justify buying All The Helmets, because I feel like the navy Samshield XC would be awesome. Just sayin. Worth noting: Luxe EQ will be a participating retailer for the upcoming Helmet Awareness Day sale (both Kask and Samshield will be on sale!).
I also decided that I need this fancy Eric Javits hat, even though I have no idea where I’d wear it. I love it, even if my life in general is just not this fancy.
Overall it was a busy weekend and lots of work, but I had tons of fun. Back to the Normal Work grindstone today (where, sadly, I am not surrounded by a ton of really nice horse stuff, and that’s kind of a huge letdown).
It’s no secret that I’m a die-hard Riding Warehouse devotee. If it’s possible to buy something from them, I do. They ship things super quickly (usually same day), shipping is free on orders over $50, and I generally have the items in my hands 3 days later. There’s always a coupon code floating around to use, and their customer service has always been great for me. Teddy’s Tack Trunk is another one like this… I always have stuff on my doorstep within 2 days and the shipping charges are super reasonable. These guys are my gold standard, and they’ve proven hard to beat. That’s why I’m always quick to recommend them.
I’ve gotten so used to them, in fact, that when I experience anything less than that level of performance from other companies, I get annoyed. What do you mean it took 5 business days just to get my order boxed up and on the truck? What do you mean I paid $10 to ship a few tiny items and y’all shipped it the SLOWEST WAY POSSIBLE, taking 8 days to get to me? What do you mean I called all 3 phone numbers listed on your website for days during business hours and never got ahold of anyone?
All recent experiences from companies that shall remain nameless, btw.
But, are my expectations reasonable?
I kinda feel like, if you’re a company that relies heavily on online sales, you should be (or aspire to be) at RW/TTT’s level of performance. If you just have a basic website but mostly sell out of a brick and mortar or mobile, I’m more forgiving. And of course, if I buy something secondhand from another horse person, I’m way more forgiving. I know what a PITA it can be to get things boxed up, ready to ship, and to the post office while still working around your normal life commitments. That’s not your profession, after all.
So what are your expectations when purchasing things online? How long do you expect it to take for your order to ship? How long do you expect it to take for the items to get to you? And, maybe more importantly, what level of customer service do you expect?
It’s been a little dull around here lately on the Cool New Stuff front, since I’ve been on a spending freeze after the Devoucoux purchase (still love her to bits, no regrets, sorry money). But I’ve gotten a few cool things to play with, and play with them I have. Sometimes much to Henry’s chagrin, but honestly, he’s gotta be used to it by now.
My latest Teddy’s Tack Trunk acquisition has lived up to the typical Leistner standard that I’ve come to expect. I wasn’t too sure about the tail brush in particular (I’ve been using the same cheapo plastic paddle brush for a million years) but that thing really did a great job and with very few hairs left in the brush when I was done (2, to be exact, and I was not particularly gentle). The metal bristle side was great for quick detangling, and the horse hair bristle side served to help separate the hairs and “fluff” them a bit, giving his tail a fuller look. The mane brush is kinda like the design of a curry comb meets the functionality of a hair brush, which made it super easy to use. I’m in the middle of trying to fix Henry’s mess of a mane (oops, my bad) so I’ve been brushing it over after every bath, and this thing makes it really quick and easy.
If you guys aren’t following this new tack company (officially debuting soon!) on facebook, you should be. They have monthly giveaways, will be posting reviews (some by yours truly), info about their products, new items in development, etc. They’ve spent 3 years developing the line, testing it, tweaking it, and trying to get everything just right… pretty cool! I’ve had fun playing with some Lund pieces and am really looking forward to seeing what else they come out with. This is a solid brand, and in a price range that will put it within just about anyone’s budget. Stay tuned, you’ll be hearing a lot more about them.
Ok here’s what happened with this one: I’d had a headache for two days straight, did not get enough sleep the night before, was having a particularly annoying day at work, feeling super hangry, and when I popped open Instagram I saw a delightfully rainbow lead rope yelling “BUY ME YOU’LL FEEL BETTER”. So I did. And I do. I really can’t explain why I find this thing so damn entertaining, but I smile every time I see it. Unicorn level: Pro. They have other colors too, including some really pretty ombre, if you’re more normal than I am. Maybe a rainbow lead rope is a silly little mini-splurge, but it made me happy so whatever. Judge me.
Bobby’s got some badass red Majyk Equipe Color Elite XC boots that he’ll be reviewing here soon, but I also got some in Sapphire Blue. I’ve been using my old black Gen 1 XC boots pretty much every day, plus I have the white XC boots that are reserved for showing, and our fancy leather stadium boots, but now we’ve got some badass blue ones for schooling and gallops. Honestly they’re so pretty I’m almost questioning my devout loyalty to the white. Too bad they can’t wear two sets of boots at once. These things are ridiculously freaking gorgeous… the colored part has kind of a metallic-looking sheen to it. I’m a little obsessed. Again: judge me.
It’s finally time… Henry got his first set of drilled and tapped shoes this week. We got away with running him Training in Arizona without studs since it was essentially just a sand course, but headed into the fall season in Area V, I was feeling like we might need studs at some point. Especially if it’s at all rainy (which it has been a lot this year), and considering Henry is not exactly the most sure-footed creature I’ve ever met. And of course I sold my old stud kit like… 14 years ago… so I had to start over. Luckily I took advantage of BoB’s Labor Day sale to stock up on studs and stud accessories. It’s been so long since I’ve used these, we’ll definitely be playing with them a bit over the next month or so until I get re-acquainted.
When Bobby and I drove past Equicare on our way home from Arizona and I realized exactly what kind of facility it was, I tucked that tidbit of information in the back of my mind. I figured that maybe someday I’d call and ask about pricing… I guess I just assumed it would be expensive, since it seemed fancy.
Then a couple weeks ago a friend of mine posted on facebook about taking her horse there, so I messaged her and asked her what she thought about it and what the prices were like. I was blown away by how cheap it was – only $35 for the aquatred and $45 for the saltwater spa. I did a bunch of research online about both, called and talked to the owner of the facility, and booked Henry an appointment.
I was especially interested in the aquatred because Henry is conformationally weak and perpetually a bit stiff in his lower lumbar area. Engaging that part of him is really difficult for both of us, and while we’ve had some success using certain exercises under saddle, it’s obviously been really slow going and not particularly consistent. The aquatred is supposed to be great at targeting those muscles.
I also wanted to put him in the saltwater spa, just to see what we thought about that treatment. Henry’s got the typical wear and tear on his ankles that you see in horses that raced, and now he has another fairly demanding career full of galloping and jumping. Anything that could help reduce inflammation and increase blood flow to his precious lower limbs is a-ok by me. Plus he banged his hind ankle pretty hard while playing out in the field a couple weeks ago, and while superficial, it’s been slow to heal. You claim the saltwater spa can help both things? Sign us up.
We started out with the aquatred. They led another horse through in front of Henry to let him see that he wasn’t gonna die, and then started leading him slowly down the ramp. He planted his feet for a couple minutes and took a good look with several snorts, but eventually acquiesced and very gracefully (heavy sarcasm) walked down the ramp into the water. You have to play this video, if only to see his face at the end.
Once he walked forward onto the actual treadmill part they let him stand for a minute to settle, then slowly started adding a little speed until he figured out how to walk in the water. As soon as he started moving he was golden, and plodded right along.
It was REALLY cool to watch him in there and see exactly what muscles were getting the most workout. Pretty much all of their “sit” muscles, basically, and a wider range of motion than they normally use. I had to video it because it was so cool to see all those muscles working from above.
Since it was his first time they left the jets off (the jets add extra resistance to the water to increase the intensity of the workout) and only had him stay in for about 7 minutes. They prefer to start them slow and gradually build up, so the horses don’t get too anxious or tired or sore. Even though he’s a really fit horse, he was still a little bit veiny from exertion when he came out of the water.
From there they stuck him on the equiciser, to let him walk and settle and chill out for a bit before he got into the saltwater spa. The spa is a little bit of an intimidating looking machine, and it fills with very cold water, so they want to start with a calm horse.
After a few minutes on the Henny-Go-Round (which I found endlessly entertaining, although he spent most of the time tormenting poor Wyatt, the very sedate QH they put in with him as a buddy) they brought him in, hosed his legs off, picked his feet, and put a diaper on him. Yep, you read that right. No pooping in the saltwater spa.
I thought he might be a little dumb about this one, because its a small narrow space that they have to step up into, but he walked right in, they closed the doors, and then it slowly started filling (up to his knees) with water. His eyes bugged out a little at first, then he started wanting to paw and play with the water, but for the most part he was totally chill about it. After a few minutes he started making his normal goofy Henry faces, which usually means he’s bored.
Once that was done the machine drained the water, he walked out, and then they stuck him back on the equiciser while the owner showed me around and told me about all the cool new stuff they’re adding. It’s already an awesome facility, but it’ll be pretty incredible when they’re done. I’m pretty excited to know that this place is only about an hour’s haul away… I see lots more aquatred in Henry’s future!
